Patient Portal

Call us: (952) 567-7400

FAQs

Do I need a referral to schedule an appointment?

The requirements of your health insurance plan will determine if you need to obtain a referral to our office. Our staff may be able to determine this over the phone, but if you have any questions, it is best to contact your insurance company.

What should I bring to my appointment?

For your first visit, please bring:

  • Driver’s license or photo ID
  • Health insurance card
  • Completed new patient forms
  • Name and address of your primary care physician
  • Referral or authorization from your primary care physician (if required by your insurance)
  • Relevant x-rays and/or test results
  • Current medication list
  • Names and addresses of other physicians to whom we should send a report
  • Names and phone numbers of your preferred pharmacy and medical equipment company

Do I need to bring a disc with my X-rays? Won’t the hospital forward them?

A hospital will often forward a report, but in order to thoroughly evaluate your condition, our physicians need to view the actual images at the time of your visit. Upon your request, the hospital’s radiology department can provide them for you on a disc to bring to your appointment in our clinic.

Why do I need to update my medication list at each visit?

The doctor needs to be aware of the medications you are currently taking in order to thoroughly evaluate your condition. This evaluation process includes reviewing all your medications, including medications prescribed by your primary physician and any other specialists you may be seeing.

How long does it take to get my test results?

This depends on the nature of the test you had performed. At the time of your appointment your provider will tell you when and how to obtain test results. Often, results are discussed at a follow-up appointment. This allows time for discussion and for making a treatment plan.

Will my primary care physician be informed of the results of my consultation?

Your primary and referring physician(s) will receive a letter detailing the results and recommendations from your consultation, including the results of any pulmonary testing completed in the office.

What should I do if I need a refill of my prescription?

Prescription refills and adjustments to your medications are best addressed at your next clinic visit. However, if you need to refill a prescription prior to your next appointment, please call your pharmacy. The pharmacy will contact our office for you.

Refill requests are processed Monday through Friday 9AM – 5PM. Please allow up to three business days for the review of your records.

If your insurance company does not approve the prescribed medication, we will send information to the insurance company stating the reason the initial prescribed medication is necessary and ask that an exception be made. Approval of the exception is not guaranteed and may take several weeks.

What if I am running late for my appointment?

Please call our office (952-567-7400) and give us an estimate of your arrival time. We will make every effort to honor your appointment, but in some cases you may need to wait to be seen or reschedule.

Who do I call if I have questions about my bill?

For billing, insurance and payment questions please call our Business Office at 952-567-7409.